Terms and Conditions
Contractual Term and Cancellation
All bin cleaning is for an initial period of three months, and will continue on a three month rolling contract basis until cancelled in accordance with our notice provision (as follows). To cancel, notice must be given to us during the course of a three month contract period to expire at the end of that period. The bin cleaning service will conclude at the end of that period and all contractual sums owing will become due for payment. Service will be maintained in blocks of three months, until such time as cancellation is received and accepted by us. Payment for our service signifies consent to our contract period and cancellation provisions, irrespective of whether our contract has been formally signed by the customer. Failure to comply with the notice provision will result in the existing three months service fee becoming due and payable immediately.
If we fail to deliver your bin cleaning within the 30 day period we will issue you with a full refund .
Once you have completed your minimum service of 3 months you can cancel the service this can be done by telephone or email.
If you are paying by direct debit and cancel your regular payment online you must contact us via telephone or email to stop the service otherwise we will continue to clean your bins and you will be charged.
If bills are not paid within 7 days they will incur an additional 5% charge per week until full payment is made.
All bins will be cleaned within 30 days of payment however our aim is to deliver the service within 1 week. It is important to contact us if you have made a payment online. This will speed up the process. Please be aware bins can be cleaned up to 2 – 3 days later after your cleaning date. It is your responsibility to ensure your bins are left out if you keep them in a locked garden or garage as charges may occur if we can’t get access to bins.
We do not store credit card details nor do we share customer details with any third parties.
GDPR Compliance Statement
General Data Protection Regulation May 2018
We are committed to ensuring that your information is secure. All data is held on a private UK based server network with single point, firewall protected internet access through our hosting company.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. All our suppliers and contractors meet the standards we require.
Within their terms and conditions of employment all employees have received briefings on data security and the handling of personal data to ensure that our data is protected.
In accordance with GDPR, we will only use your data where it is in our legitimate interest to do so and to comply with our legal and regulatory requirements. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience; to improve and deliver our services to you; and to meet our responsibilities to you.
It is our strict policy not to pass on any personal information to third parties for commercial or sales and marketing purposes. From time to time, we will use your information to send offers and news on products and services, which we think may be of interest or be of benefit to you. In this case you will always be given the choice to opt out of receiving such emails.
To keep pace with the new data protection regulation as it develops, we will continue to review our systems and procedures to ensure that they remain compliant with the regulation and we will keep you informed throughout the process of any changes that we make.
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Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them.
We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to aboutcookies.org. We use the following cookies:
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0208 621 8276
15 Lewes Close
Northolt, Middlesex UB5 4QX
Mon – Fri: 9AM – 8PM
Sat: 10AM – 8PM
Please be aware bins can be cleaned up to 2 – 3 days later after your cleaning date. It is your responsibility to ensure your bins are left out if you keep them in a locked garden or garage as charges may occur if we can’t get access to bins.
Prestige Bin Cleaning Commercial Ltd
Company Number: 117 81315
Employers Liabilty: £10 million
Public Liability: £5million