Terms and Conditions

Contractual Term and Cancellation

All subscription bin cleaning is for a minimum period of three months, and will automatically continue on a three month rolling contract basis until cancelled in accordance with our notice provision (as follows). To cancel, notice must be given to us (via whatsapp or email) during the course of a three month contract period to expire at the end of that period. Service will be maintained in blocks of three months, until such time as cancellation is received and accepted by us. If you do not contact us after the 3rd clean is complete, your service will continue automatically, and you will be invoiced accordingly.
Payment for our service signifies consent to our contract period and cancellation provisions, irrespective of whether our contract has been formally signed by the customer. Failure to comply with the notice provision will result in the existing three months service fee becoming due and payable immediately.
If bills are not paid within 7 days they may incur an additional 5% charge per week until full payment is received.
If you pay for your service via direct debit (recurring payment) and cancel your payment this does not mean the service has been cancelled. You must contact us via whatsapp or email to notify us so we can process the cancellation of service as per the terms above.
You can not cancel the service via a driver. You must contact the office.

Complaints Policy

If you are not satisfied with your bin cleaning service, you must notify us of this within 48 hours of the clean. Notification can be sent via whatsapp or email. We will ask you to send over some photos of the inside and outside of the bin/s in question. These will be sent over to management who will review these and, if necessary, arrange for this to be rectified.

Refund/cancellation policy

If we fail to deliver your bin cleaning service within 30 day of the booking, we will issue you with a full refund.
If you book online and need to cancel your order before the first clean we will process a refund minus the online gateway fee. Stripe fees are non-refundable.
Pricing and frequency of cleaning may differ in certain extended area postcodes. If you book and are not satisfied with the frequency of cleaning and/or price difference we can offer a refund minus the online gateway fee. Stripe fees are non-refundable.
If you book and we do not cover your area you will not be refunded the online gateway fee. Stripe fees are non-refundable.

Delivery Policy

We always aim to deliver within 5 working days of your booking. However, this is based on availability and council collection schedules that we have to abide by. All bins will be cleaned within 30 working days of payment. It is important to contact us if you have made a payment online as this will speed up the booking process. If ever your clean is missed due to delays this will be automatically rescheduled for the following day. In rare occasions we can run up to 3 days behind schedule, if so, where possible, we will empty and line/put back the waste in order to clean. It is your responsibility to ensure your bins are left accessible, if you keep them in a locked garden/garage etc and we are unable to access them you may still be charged for the visit.

 

Privacy Policy

We do not store credit card details nor do we share customer details with any third parties.

GDPR Compliance Statement

General Data Protection Regulation May 2018

Thank you for your ongoing business and support. Your personal information is important to us and we are committed to safeguarding and protecting your personal data and privacy. All data is handled responsibly and in accordance with our Privacy Policy.

We are committed to ensuring that your information is secure. All data is held on a private UK based server network with single point, firewall protected internet access through our hosting company.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. All our suppliers and contractors meet the standards we require.

Within their terms and conditions of employment all employees have received briefings on data security and the handling of personal data to ensure that our data is protected.

In accordance with GDPR, we will only use your data where it is in our legitimate interest to do so and to comply with our legal and regulatory requirements. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience; to improve and deliver our services to you; and to meet our responsibilities to you.

It is our strict policy not to pass on any personal information to third parties for commercial or sales and marketing purposes. From time to time, we will use your information to send offers and news on products and services, which we think may be of interest or be of benefit to you. In this case you will always be given the choice to opt out of receiving such emails.

To keep pace with the new data protection regulation as it develops, we will continue to review our systems and procedures to ensure that they remain compliant with the regulation and we will keep you informed throughout the process of any changes that we make.

 

Cookies

Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user’s experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.

Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them.

We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to aboutcookies.org. We use the following cookies:

  • Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.
  • Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Marketing cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests.

By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.

Contact

prestigebincleaning@yahoo.co.uk
0208 621 8276
07530295334

Location:​
15 Lewes Close
Northolt, Middlesex UB5 4QX

Hours:
Mon – Fri: 9AM – 8PM
Sat: 10AM – 8PM
Sun: Closed 

Please be aware bins can be cleaned up to 2 – 3 days later after your cleaning date. It is your responsibility to ensure your bins are left out if you keep them in a locked garden or garage as charges may occur if we can’t get access to bins.

Prestige Bin Cleaning Commercial Ltd
Company Number: 117 81315
Employers Liability: £10 million
Public Liability: £5 million